Frequently asked questions

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Ordering
Click “Add to Cart” for your selected products. When you’re done, open the cart and press “Checkout” to finalize.

Payment safety
Our system is 100% secure. A dedicated internet security team ensures a safe, reliable shopping experience. 🔐

When do I get my items?
Orders are processed within 1–3 business days. We’ll then send a shipping confirmation email. ✉️

Tracking
Yes—after your purchase completes, we issue a tracking number.

Shipping fees
Calculated based on shipment origin. Enter your address at checkout to see the shipping cost.

Multiple items
Typically shipped in separate packages. 📦➕📦

Returns & exchanges
Even if washed or worn, enjoy free returns:

• Within 30 days: Full refund

• Within 180 days: Store credit
  A refund confirmation email will be sent once your return is processed. Refunds usually complete within 10 business days, but high volume may cause delays—thanks for understanding.

Free gifts
If returns bring your order below the promo threshold, the free gift must be returned. To keep it without qualifying, we’ll deduct its cost or request payment. 🎁

Changes or cancellations
Not available—orders can’t be modified or canceled after submission. You can return items; refunds apply to the item total only, excluding shipping.

More help
See all FAQs for details on shipping, product info, and more.

Quick contact
Email: sivakdegraffenreid20@outlook.com